Customer Service Inside Sales Specialist (Hybrid)
Rancho Dominguez, CA
Full Time
Mid Level
Who we are:
Laclede Inc. is a leading contract manufacturer of private label and custom formulations, based in Southern California. For more than 35 years, Laclede has produced products for clients ranging from Fortune 500 CPG corporations and up-and-coming entrepreneurs to the leading retailers all over the globe. Laclede provides total turnkey service for both the human and pet markets. Our research has produced global leaders in oral care and dry mouth products, among other premier offerings.We are currently open to candidates with or without healthcare products, pharmaceutical, nutraceutical or manufacturing experience.
*This is a hybrid position. Travel may be required for trade shows.
As a Customer Service/Inside Sales Specialist, you will play a crucial role in educating our customers and ensuring the smooth operation of the sales process.
As Customer Service/Inside Sales Specialist, Your Responsibilities Include:
- Building and maintaining relationships with customers and colleagues to ensure transactions are handled with a high level of customer service.
- Customer account management/organization/tracking calls & outbound and inbound communications.
- Following up on sample program via calls and email to upsell customers with our brands.
- Responding promptly and professionally to customer inquiries via phone, email, or chat.
- Providing accurate information regarding products and services to enhance customer satisfaction.
- Resolving customer issues efficiently while maintaining a positive attitude.
- Documenting all interactions with customers in our computerized system for future reference.
- Collaborating with sales teams to ensure seamless communication and service delivery.
- Assisting in identifying trends in customer feedback to improve overall service quality.
- Maintaining knowledge of company policies, procedures, and product offerings.
- Attending and working at industry tradeshows as needed.
As Customer Service/Inside Sales Specialist, You’ll Need The Following Qualifications:
- Experience working in an Inside Sales environment
- Experience in customer service
- Strong organizational skills and excellent communication skills
- Ability to multi-task and meet deadlines; highly detail-oriented
- Proficiency in Office 365 Applications (knowledge of Business Central a plus)
- Creative, highly organized, and solution-oriented
- Ability to receive a task and anticipate the necessary steps to success
- Motivated self-starter with a "can-do" attitude
- Comfortable making a high volume of phone calls daily
- Professional and confident phone presence while interacting with customers
- Professional demeanor while working with colleagues in an office environment
- Motivated and sales-driven personality
- Personable, service-oriented, and respectful always
- Highschool Diploma Required
- Bachelor’s degree preferred
- Competitive starting salary of $22.00 per hour.
- Benefits package available upon completion of probationary period (after 90 probation).
- Medical
- Dental
- Sick Time
- Vacation Time
- Must be able to remain in a stationary position at least 75% of the time
- Must be able to stand 3-5 hours for Tradeshows.
- Must be able to lift 30lbs.
- Constantly operates a telephone, computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Paid travel 3%-10% to trade shows and customer events
Equal Opportunity Employer - We value our employees, and we are family centered.
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